Questions about placing an order with us
What is your order cut-off time?
For same-day despatch, please order before 2pm (trade customers: 1:30pm). If you place an order on our website then we will send your order immediately so that it leaves our warehouse on the same day that the order is received. This is providing that the order is placed before our cut-off point which is 14:00 UK time (13:30 UK time for trade customers), Monday-Friday excluding public holidays.
How much does shipping cost?
Shipping to mainland UK is Free of Charge – Non Mainland orders may vary for confirmation please contact us in advance.
Do you ship internationally?
We can ship internationally. We offer competitively-priced delivery to 90 countries worldwide, with transit times generally ranging from around 1-14 days depending on your location and service chosen. Our delivery options include regular postal services as well as couriers. please contact us for more information.
Do you actually have the product in stock?
All products priced are normally available from stock for next working day delivery – you will see some items have SPECIAL ORDER on them – these items are ordered as required and can take slightly longer to arrive.
What types of payment do you accept and what is your returns policy?
We accept all major credit and debit cards via PayPal or PayPal Express. If you want to pay via a bank transfer or cheque please call us with your order. Please note that we allow up to 10 working days for cheques to clear.
We offer a 30-day returns policy so if you are unhappy with your purchase for any reason, you can return it in new condition to us within 30 days for a full refund, no questions asked.
What warranty do you offer and how do I return a faulty item?
We offer a minimum 2-year warranty on all retail orders in addition to your statutory rights. Generally speaking, we ask you to pay the cost of shipping the faulty product back to us, and we will pay the cost of shipping the repaired or replaced product back to you. Please contact us before sending us any faulty products so that we can authorise the return and issue you with a returns material authorisation (RMA) number.
In the event of product failure within warranty, we are happy to handle any warranty claims with you directly, rather than directing you back to the manufacturer. We keep records of all orders for a minimum of six years, so it doesn’t matter if you have lost your original invoice or proof of purchase – just get in touch and we will always help when we can. Note that all items sold as B-Grade have a smaller warranty period and will be noted alongside the product listing.